Field Service Engr I At Honeywell In Vadodara

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Location: Vadodara

Company: Honeywell

• Knowledge of DCS and PLC with a hands-on experience of min. 2 years.
• Planning and coordination of preventive maintenance / corrective / emergency maintenance visits for customer sites.
• Knowledge on Honeywell System particularly TDC/TPS/EPKS/ML200/PGM/SM/Network is must.
• Must be willing to operate from Baroda & handling customers near to Baroda based customers.
• Must be willing to work closely with customers like Vedanta, OPaL, RIL, TCL, GGL, RPL, SRF etc.. to explore additional business opportunities
• Must create new revenue stream for LSS from exploring new business opportunity from Non-IB customers nearby that region.
• Need to have close coordination with ASM-Vadodara/Central team-Pune to ensure successful project execution right from FAT to execution.
• Need to work closely with Estimation & Sales team based in Pune to ensure reduction in cycle time for quick job closure.
• Planning and close co-ordination with customer and GTAC to reduce the cycle time of resolution. Also, need to ensure implementation of PAR/BW/PNs for respective sites.
• Help region to achieve billing and collection target month on month basis.
• Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices.
• Build, Develop & Sustain Customer relationships with effective Customer management.
• Should be able to plan site visits as per agreed SLAs and in line with the regional/central revenue plan.
• Resource planning and coordination for executing Service projects and migrations. • Provide technical support to FSE as and when required.
• Provide technical support for sales offers by providing site data.
• Ensure weekly, monthly documentation to track contract execution and customer deliverables.
• Ensure GSM process compliance as per contract terms and ensures team follows the same.
• Identify prospects, conduct pre-sales site assessment, and develop them into firm leads.
• Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution
• ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.
• Be a single point contact for all customer needs for designated customers. Engineer is expected to carry out preventive maintenance / corrective / emergency as & when required.
• maintenance visits at customer sites on DCS/PLC/SCADA systems.
• Documentation – 50 % documentation is involved
• Matured skills in independent troubleshooting / problem resolution on these platforms.
• Required travel 60% to 70% of the time anywhere in India.
• Be available 24X7 for support during exigencies.
• Executing Service projects and migrations
• Identify prospects, conduct pre-sales site assessment, and develop them into firm leads.
• Constantly probe opportunities for migrations, add-ons & work seamlessly with customers
• to reduce their pain areas by pitching-in the right solution
• Be a single point contact for all customer needs for designated customers.

Other Mandatory Condition

• Must possess Leadership quality & handle team of 4-6 engineers.
• Ready to work on other Vadodara region sites including some part of MP.
• Office Process should be followed timely and accurately.
• Politeness and good communication skills are required during interactions.
• Leave process and frequency should be followed as per the standard regional process.